Academic Foundations
Building the theoretical framework that drives practical knowledge management expertise
These academic projects demonstrate the theoretical foundation and research methodology that inform my professional knowledge management practice. Each project connects directly to skills I've applied in real-world operational environments, from user research techniques to information architecture principles.
User-Centered Documentation Design
Conducted comprehensive user research and usability testing to redesign documentation systems for a non-profit organization, resulting in improved user comprehension and task completion rates.
Global Training Material Localization
Developed a scalable framework for translating and localizing training materials across multiple cultures and languages, creating templates that enable consistent knowledge transfer globally.
Instructional Systems for Process Training
Created comprehensive training materials and standard operating procedures for a non-profit's donation processing system, ensuring consistent execution across all staff levels and reducing errors.